COVID-19 - Rancho La Puerta
Rancho La Puerta is temporarily closed. Learn more

An Important Update from The Ranch

Dear Guests and Employees,

I trust this letter finds you well and in good health. It is hard to believe that a few weeks ago The Ranch announced our voluntary closure in response to the COVID-19 virus. Based on the limited information we had at the time, a four-week closure seemed adequate to ensure the safety of our guests, staff and community.

As you know, the situation continues to evolve in the U.S., Mexico and the rest of the world.  This has led to more extensive actions and stricter recommendations by local, state and federal governments. These measures have been put in place, to protect all of us and to ensure we do not overwhelm the health care system. As a result, it is both reasonable and responsible for Rancho La Puerta to extend our voluntary closure until we receive guidance of safe travel from our governments.

I am optimistic that if we all participate in mitigating the spread of the virus, the situation will begin to improve, and we will be able to return to a more normal way of life. We all look forward to welcoming many of you back to The Ranch in the near future.

In the meantime, our core team of staff lead by General Manager, Hervé Blondel are on-site looking after our beloved Ranch, tending to the grounds and working on plans to support the reopening.

I cannot stress enough how wonderful all of our employees have been in understanding and dealing with this crisis. Their excellent support over the past two weeks has been truly inspirational, and we are thankful to each and every one of them.

To our guests, who have graciously shared dozens of positive comments, your ongoing support of the Rancho La Puerta community makes us all stronger and helps us all stay focused on the long-term goal.

As we approach our 80th Anniversary this coming June, we are more committed than ever to preserve, improve and ensure that Rancho La Puerta thrives as your home away from home for health, transformation and longevity.

Siempre Mejor,

Roberto Arjona
Chief Executive Officer
Rancho La Puerta Group

We are committed to connecting with you about questions regarding Rancho La Puerta’s temporary closure.

There have been no reported cases of COVID-19 at The Ranch. We believe that temporarily closing the property is the safest decision for our guests, the staff, The Ranch and the global community as we continue to mitigate the spread of COVID-19.

Yes, some Ranch staff will stay on site. We will continue to care for and monitor the property.

The Ranch is temporarily closed  until we receive guidance of safe travel from our governments. We are monitoring the coronavirus situation closely and plan to update our guests immediately if this changes.

We will be in contact with you to help reschedule your next Ranch visit as quickly as possible. The sooner your reservation, the sooner we will connect regarding your upcoming stay.

For all guests on the books during this closure. Rest assured, we will be in contact with you to help reschedule your next Ranch visit as quickly as possible. The sooner your reservation, the sooner we will connect regarding your upcoming stay.

Flexible Date Change and Cancellation Policy
April 18 through June 2020

Flexible Cancellation Policy:

  • More than 30 days’ notice: $500 deposit held on account for one year towards a future visit.
  • 29 to 15 days’ notice: $250 cancel fee per person, per week. Balance Refunded.
  • 14 Days or less: $500 cancel fee, per person. Balance held on account for one year towards a future visit.
  • Day of arrival: 50% of payment will be forfeited; The remaining 50% will be held on account for one year towards a future visit.

Flexible Date Change Policy (Within Same Calendar Year):

  • More than 30 days’ notice: No date change fee.
  • 29 to 15 days’ notice: No date change fee.
  • 14 Days or less: No date change fee.

Flexible Date Change Policy (Not Within Same Calendar Year):

  • More than 30 days’ notice: No date change fee.
  • 29 to 15 days’ notice: $250 date change fee; Balance held on account for one year towards a future visit.
  • 14 Days or less: $250 date change fee; Balance held on account for one year towards a future visit.

See Our 2020 Standard Policy for Date Changes.

  • If you show symptoms of an illness, please consult your physician before your trip.
  • If you have not already, please provide an emergency contact phone number of somebody who is not travelling with you to an Experience Planner.
  • Pack 14 days of medication with you, along with a list of the names, strengths, and dosages of all medications in case refills are required.
  • Ensure that your mobile phone has an international travel plan inclusive of voice and data.