Cancellation Policy - Rancho La Puerta Learn about our health and safety protocols.

Cancellation Policy

As we slowly reopen, we plan to limit the number of guests we welcome each week. This allows us to provide a more than spacious experience for the guests on property, and also remain careful to protect our staff and the Tecate community at large. Understandably you may have a litany of questions for us. Our Experience Planners are available to answer any questions you may have.

We encourage you to read our COVID-19 measures and protocols.


Flexible Date Change and Cancellation Policy

Flexible Cancellation Policy:

  • More than 30 days’ notice: $500 deposit held on account for one year towards a future visit.
  • 29 to 15 days’ notice: $250 cancel fee per person, per week. Balance Refunded.
  • 14 Days or less: $500 cancel fee, per person. Balance held on account for one year towards a future visit.
  • Day of arrival: 50% of payment will be forfeited; The remaining 50% will be held on account for one year towards a future visit.

Flexible Date Change Policy (If selecting a date that’s less than 6 months away from original date):

  • More than 7 days’ notice: No date change fee.
  • 7 days or less notice: $250 date change fee: Balance held on account for one year, applicable towards the balance of a future visit

Flexible Date Change Policy (If selecting a date that’s more than 6 months away from original date):

  • More than 30 days’ notice: Unlimited; No date change fee.
  • 29 days or less notice: $250 date change fee.

 


Standard Date Change and Cancellation Policy

Deposit and Pre-Payment Information

A $500 advance deposit per person, per week, is required at time of booking to guarantee your reservation. Full balance is due approximately 30 days prior to arrival.

 

Cancellation Policy

Standard Policy (No Cancellation Fee Waiver)*

  • More than 30 days’ notice: $500 deposit held on account for one year towards a future visit.
  • 29 to 15 days’ notice: $500 cancel fee per person, per week. Balance Refunded.
  • 14 Days or less: $1,000 cancel fee per person, per week; Balance held on account for one year towards a future visit.
  • Day of arrival: Full amount forfeited.

With Cancellation Fee Waiver (Cost = $100 at time of deposit)*

  • More than 30 days’ notice: $500 Refunded,
  • 29 to 15 days’ notice: $250 cancel fee per person, per week. Balance Refunded.
  • 14 Days or less: $500 cancel fee, per person. Balance held on account for one year towards a future visit.
  • Day of arrival cancellation:  50% of payment will be forfeited; The remaining 50% will be held on account for one year towards a future visit

Note: All deposits and cancellation penalties shown above are per-person. There are no refunds extended to those who arrive late or depart early.

*Didn’t add on the Cancellation Fee Waiver at the time of deposit but now think you might need it?

You can add it for $200, as long as your arrival date is more than 30 days away. Unfortunately, it cannot be added within 30 days of arrival.

 

Date Change Policy

You are welcome to change your dates with more than 30 days’ notice with no penalty. A date change made within 30 days of the arrival date is subject to the cancellation fees mentioned below. Please keep in mind that some discounts do not carry over and your rate may change.

Within Same Calendar Year

  • More than 30 days’ notice: Unlimited; No date change fee.
  • 29 to 15 days’ notice: No date change fee.
  • 14 Days or less: $250 date change fee; Balance held on account for one year towards a future visit.
  • Day of arrival: $1,000 cancel fee; The remaining balance will be held on account for a visit in the same calendar year

Not Within Same Calendar Year

  • More than 30 days’ notice: Unlimited; No date change fee (Discounts do not carry over).
  • 29 to 15 days’ notice: $250 date change fee (Discounts do not carry over).
  • 14 Days or less: $500 date change fee; Balance held on account for one year towards a future visit (Discounts do not carry over).
  • Day of arrival: 50% of payment will be forfeited; The remaining 50% will be held on account for one year towards a future visit

Download our cancellation and date change policy pdf

 

Late Arrivals / Early Departures

There are no refunds or adjustments extended to those who arrive late or depart early.