Contact Us - Rancho La Puerta

Contact Us

Contact Reservations

Rancho La Puerta’s reservations staff is able to serve you seven days a week.

Monday through Friday, 6:00 a.m. to 6:00 p.m.
Weekends 8:00 a.m. to 4:30 p.m., Pacific Time.
From the U.S., phone toll-free: 1(800) 443-7565
Worldwide: (858) 764-5500

By U.S. Mail:

Staff member’s name
c/o Rancho La Puerta
P.O. Box 69
Tecate, CA 91980

Front Desk Operator

By telephone: 858-925-1214 or (011) 52-665-654-9155
By Facsimile: (011) 52-665-654-1108

Contacting a guest immediately, lost items, etc. Please do not send advertising and/or marketing proposals to this address

By filling out this form you will be enrolled to receive Rancho La Puerta e-communications. You can opt out at any time.

Business Offices

Monday through Friday, 8:00 a.m. to 6:00 p.m.
Weekends 8:00 a.m. to 4:30 p.m., Pacific Time.
From the U.S., phone toll-free: 1(800) 443-7565
Worldwide: (858) 764-5500

Questions about your bill, invoice, etc.

We welcome partnerships with groups (such as family celebrations), corporate travel planners, retreats, and other special events:
Roma Maxwell

Proposals, media relations, advertising, community events, other marketing ideas and opportunities can be directed to:
Roma Maxwell

J Public Relations
Tel: 619.255.7069

Victoria Larrea

Luggage Lost by Airlines

If your luggage is lost or delayed by your airline, please use the address and phone number below for delivery.  When your luggage arrives, our guest service team will help you pick up your luggage on the US side of the border and transport it into Mexico. Your airlines will not bring your luggage across the border into Mexico for you.

Rancho La Puerta
Attn: Your Name
406 Tecate Road
Tecate, CA 91980

Border hours: 6am-10pm
Phone #: 858-925-1214, Ext. 410

Mailing to a Guest


Guest or Staff member’s name
Rancho La Puerta
c/o R.L. Jones
24024 Humphries Road, Bldg 2, Ste. A
Tecate, CA 91980
Phone number: (619) 478-5324 x.109

Please note: Most large packages/boxes (not overnight letters) must be picked up in person by a guest on the U.S. side of the border in Tecate, U.S.A., so your recipient will have to leave the Ranch with one of our drivers, return to the border, and cross into the U.S. –a time-consuming process that interrupts the Ranch experience.

Hence, you may wish to consider this difficulty when shipping a packaged or boxed item to a guest at Rancho La Puerta. Our shop sells most essential items that a guest may have forgotten to bring, or our concierge can arrange for almost any other purchasing needs in town —unless it’s something quite unique to your needs. Some commonly shipped items include hiking boots, books, cameras, and medicine.

Don’t hesitate to call our Concierge if you wish to surprise a guest with a gift or flowers; they can make all arrangements and personalize your present without you having to ship anything.