Luggage Lost by Airlines

If your luggage is lost or delayed by your airline, please use the address and phone number below for delivery.  When your luggage arrives, our guest service team will help you pick up your luggage on the US side of the border and transport it into Mexico. Your airlines will not bring your luggage across the border into Mexico for you.

Rancho La Puerta
Attn: Your Name
406 Tecate Road
Tecate, CA 91980

Border hours: 6am-10pm
Phone #: 858-925-1214, Ext. 410

Mailing to a Guest

SENDING AN OVERNIGHT LETTER OR PACKAGE (I.E. BIRTHDAY GIFT OR FORGOTTEN ITEM) TO A GUEST

Guest or Staff member’s name
Rancho La Puerta
c/o R.L. Jones
24024 Humphries Road, Bldg 2, Ste. A
Tecate, CA 91980
Phone number: (619) 478-5324 x.109

Please note: Most large packages/boxes (not overnight letters) must be picked up in person by a guest on the U.S. side of the border in Tecate, U.S.A., so your recipient will have to leave the Ranch with one of our drivers, return to the border, and cross into the U.S. –a time-consuming process that interrupts the Ranch experience.

Hence, you may wish to consider this difficulty when shipping a packaged or boxed item to a guest at Rancho La Puerta. Our shop sells most essential items that a guest may have forgotten to bring, or our concierge can arrange for almost any other purchasing needs in town —unless it’s something quite unique to your needs. Some commonly shipped items include hiking boots, books, cameras, and medicine.

Don’t hesitate to call our Concierge if you wish to surprise a guest with a gift or flowers; they can make all arrangements and personalize your present without you having to ship anything.