Contact Us - Rancho La Puerta

Contact Us

Contact Reservations

Rancho La Puerta’s reservations staff is able to serve you seven days a week.

Monday through Friday, 6:00 a.m. to 6:00 p.m.
Weekends 8:00 a.m. to 4:30 p.m., Pacific Time.
From the U.S., phone toll-free: 1(800) 443-7565
Worldwide: (858) 764-5500

By U.S. Mail:

Staff member’s name
c/o Rancho La Puerta
P.O. Box 69
Tecate, CA 91980

Front Desk Operator

By telephone: 858-925-1214 or (011) 52-665-654-9155
By Facsimile: (011) 52-665-654-1108

Contacting a guest immediately, lost items, etc. Please do not send advertising and/or marketing proposals to this address

By filling out this form you will be enrolled to receive Rancho La Puerta e-communications. You can opt out at any time.

Business Offices

Monday through Friday, 6:00 a.m. to 6:00 p.m.
Weekends 8:00 a.m. to 4:30 p.m., Pacific Time.
From the U.S., phone toll-free: 1(800) 443-7565
Worldwide: (858) 764-5500

Questions about your bill, invoice, etc.
reservations@rancholapuerta.com

We welcome partnerships with groups (such as family celebrations), corporate travel planners, retreats, and other special events:
Roma Maxwell
Tel:858.869.5543
rmaxwell@rancholapuerta.com

Proposals, media relations, advertising, community events, other marketing ideas and opportunities can be directed to:
Roma Maxwell
Tel:858.869.5543
rmaxwell@rancholapuerta.com

J Public Relations
Tel: 619.255.7069
rlp@jpublicrelations.com

Barry Shingle
bshingle@rancholapuerta.com

Victoria Larrea
vlarrea@rancholapuerta.com

Mailing to a Guest

SENDING AN OVERNIGHT LETTER OR PACKAGE (I.E. BIRTHDAY GIFT OR FORGOTTEN ITEM) TO A GUEST

Guest or Staff member’s name
Rancho La Puerta
c/o R.L. Jones
24024 Humphries Road, Bldg 2, Ste. A
Tecate, CA 91980
Phone number: (619) 478-5324 x.109

Please note: Most large packages/boxes (not overnight letters) must be picked up in person by a guest on the U.S. side of the border in Tecate, U.S.A., so your recipient will have to leave the Ranch with one of our drivers, return to the border, and cross into the U.S. –a time-consuming process that interrupts the Ranch experience.

Hence, you may wish to consider this difficulty when shipping a packaged or boxed item to a guest at Rancho La Puerta. Our shop sells most essential items that a guest may have forgotten to bring, or our concierge can arrange for almost any other purchasing needs in town —unless it’s something quite unique to your needs. Some commonly shipped items include hiking boots, books, cameras, and medicine.

Don’t hesitate to call our Concierge if you wish to surprise a guest with a gift or flowers; they can make all arrangements and personalize your present without you having to ship anything.