Be Quiet, Be Heard

Week of May 2, 2026

Hidden Communication: Master the Invisible Forces That Shape Your World
Beneath every conversation lies a fascinating world of unseen communication. When tensions rise or emotions run high, this hidden realm can leave us feeling confused, unsettled, and unsure how to move forward.

Meet Drs. Glaser: former actors turned award-winning researchers and professors. Through captivating dramatizations of real-life scenarios, they unveil the surprising forces at play beneath the surface of our awareness—and show you how to take charge of even the toughest conversations in business, family, and personal life.

Power Listening: The Secret to Turning Tension into Trust
When the stakes are high, listening often becomes the first casualty. Criticism can quickly send conversations spiraling into defensive reactions that strain relationships and escalate problems. But it doesn’t have to be this way.

This session reveals a game-changing, five-step model to shift defensive energy and blame into meaningful insight and genuine agreement. The Glasers bring these principles to life through compelling dramatizations, showing how trust skyrockets when people feel deeply heard and understood.

Navigating Challenging Conversations: Turn Resistance into Connection
Why is it that even with the best of intentions, our communication can spark defensiveness instead of understanding? And how can we stop sabotaging those moments, and instead turn discord into harmony, resistance into cooperation, and good relationships into great ones?

This session reveals a powerful four-step approach to tackle challenging topics, resolve issues, deepen connections, and build trust—without triggering negative reactions.

 

 

Peter A. Glaser, Ph.D. and Susan R. Glaser, Ph.D. received their doctorates in Communication from the Pennsylvania State University. Their BreakThrough Communication series won the Gold Award for best hybrid learning of 2022 from the International E-Learning Association. Authors of the internationally acclaimed book, Be Quiet, Be Heard: The Paradox of Persuasion, they have been married business partners and co-presenters for their entire career. Drs. Glaser have published three books and more than 40 research articles. Their research on transforming organizational culture has received the International Association of Business Communication Research Foundation Award for bridging communication theory with practical application. They also received the Pennsylvania State University Outstanding Alumni Award. Feature stories have been written about their work in Business Week, Fast Company, Psychology Today, Newsday, Nation’s Business, National Business Review, Working Woman, Success Magazine, and the Washington Post. The Glasers have served as members of the University of Oregon faculty as well as global consultants working with leaders from Fortune 100 companies such as Microsoft, Hewlett Packard, Facebook, Tektronix, Hyundai, and Sony Corporation. They have worked with leaders and companies throughout the UK, Canada, India, Sri Lanka, Singapore, Malaysia, Indonesia, Philippines, Thailand, Hong Kong, Australia, and New Zealand. They also have worked with federal, state, and local government leaders – including their ongoing work with the US Congress.