How to communicate with just about anybody, come across with tact and diplomacy, wow ‘em with your magnetism and charisma, and put your best foot forward in any situation
When you think about it, we’re constantly in charge of “marketing” ourselves. Whether it’s to friends, colleagues, clients, customers, family members, or strangers in the grocery store, it’s up to us to present ourselves as the people we think we are—or perhaps, as the people we aspire to be.
So how do you do it? Through crystal-clear communication channels. With body language that matches your words. By employing techniques that seek to clarify understanding among individuals. And—the best part—all of these skills are 100% acquirable.
In this series of classes, we’ll examine ways in which you can put your point across with tact and accuracy, make a positive first impression, become a better listener (yes, it’s a learned skill!), give specific feedback (even when it’s a difficult message), and, when problems arise, handle and diffuse negative emotions in yourself and others.
Denise’s classes are always positive, informative, and fun!
It all starts with YOU—and how you come across to others
How do you look and sound? We’ll examine the seven essential communication components that create your unique “you-ness,” and you’ll learn some easy (and instant) tweaks to project yourself with accuracy and self-assurance.
Personal response styles: Passive, aggressive and assertive
Are you passive, aggressive or assertive—or perhaps all three? We’ll take a look at the response styles of ourselves and others, discuss how your style affects your life (and your relationships), and how you can make simple changes that create big results!
Speaking and Listening: The “give and take” of successful communication
Speaking and listening—they go together! What’s more, they’re both equally necessary for true communication to take place. We’ll discuss how to accurately share your thoughts and feelings, avoid distractions, stay focused, pay attention, and honor others through your mindful presence.
When relationship difficulties arise: Assertive problem solving
Conflicts, quarrels, disputes, misunderstandings…try as we might, they sometimes happen. We’ll discuss how to untangle miscommunications, disarm anger, quell hurt feelings, and we’ll explore some tips for how to create peace and understanding in your personal and professional relationships.
Denise M. Dudley is a professional trainer and keynote speaker, author, business consultant, and founder of SkillPath Seminars, the largest public training company in the world, which provides 18,000 seminars per year, and has trained over 12.5 million people in the US, Canada, South Africa, Australia, New Zealand and the UK. Denise holds a Ph.D. in behavioral psychology, a hospital administrator’s license, a preceptor for administrators-in-training license, and is licensed to provide training to medical professionals in the United States and Canada. She’s also a certified AIDS educator, a licensed field therapist for individuals with agoraphobia, and a regularly featured speaker on the campuses of many universities across the US, and the author of Simon and Schuster’s best-selling audio series, Making Relationships Last. Denise speaks all over the world on a variety of topics, including management and supervision skills, leadership, assertiveness, communication, personal relationships, interviewing skills, and career readiness. Denise’s latest book, Work it! Get in, Get noticed, Get promoted, which she wrote for graduating high school and college students, is currently available on Amazon.com, and is receiving all 5-star customer reviews. http://denisemdudley.com/
