The safety and wellbeing of guests and employees is always Rancho La Puerta’s top priority.
Our COVID-19 policy for guests:
We invite you to read a comprehensive list of Health and Safety Guidelines on our website.
COVID-19 Update
At The Ranch, you can relax and unwind, knowing that we have taken care of all the details.
We have always been committed to health and safety, and recently updated our stringent wellness policies to include the Center for Disease Control’s COVID-19 protocol and the Mexican government’s safety policy. The Ranch has also worked closely with a team of medical professionals to ensure we are following current recommendations.
Stay On-Property Request
- To further protect staff and guests from potential exposure, we ask that guests remain on the Rancho La Puerta property for the entirety of their stay.
- Mask wearing is encouraged, especially in enclosed areas where social distancing is difficult to achieve.
- Mask usage is required in all Ranch transportation.
DOWNLOAD OUR HEALTH AND SAFETY GUIDELINES
Facial Coverings
- Mask wearing is mandatory in all Ranch busses and shuttles.
- Mask wearing is encouraged on property especially in enclosed areas where social distancing is difficult to achieve.
Distancing Practices
- Social distancing is encouraged at all areas of The Ranch.
Rigorous and frequent cleaning, sanitization, and disinfection are performed throughout the entire Ranch and its vehicles. Ultraviolet lights, nebulizers, and ozone machines are also used in select areas.
Services and Classes
- We follow COVID-19 guidelines from the CDC and the Mexican government for one-on-one services and group activities.
Housekeeping
- All rooms are thoroughly cleaned, sanitized, and disinfected before each guest’s check-in.
Culinary Safety
- Plexiglass coverings protect cuisine in the Dining Hall.
Spa
- Enjoy your favorite spa and beauty treatments. Spa therapists wear facial coverings at all times and will also use gloves and a face shield when necessary. We sanitize all spa tools, linens, and surfaces before and after every use.
Clean Hands
- Touch-free hand-washing stations.
Wellness Concerns
- Any guest with wellness concerns can return to their casita and call The Ranch’s nurse for assistance.
Guest COVID-19 Health and Safety Pledge
- Before arrival, we ask guests to commit to health and safety guidelines to honor the wellbeing of The Ranch and the greater community.
Staff Benefits
- We care deeply about Ranch employees. Staff exercise increased precautions to protect their wellbeing, the safety of our guests, and the health of the community. Employees are well taken care of and can stay home without repercussions if they do not feel well.
Extensive Training
- Our staff are trained on COVID-19 safety measures and received certification on health practices through the Mexican Institute of Social Insurance.
Protective Equipment
- All staff are encouraged to wear masks whenever social distancing is not possible.
- SPA´s: Must wear mask when performing spa treatments.
- Dining hall and Kitchen: Must wear mask when preparing and serving meals.
We are committed to connecting with you about questions regarding Rancho La Puerta’s covid protocols.
Staff wears facial coverings when appropriate, and all vehicles and areas throughout The Ranch are frequently cleaned, sanitized, and disinfected. Guests are encouraged to wear facial coverings and be socially distanced while in transit to and from the San Diego airport. We have a swift new check-in and check-out process, and casitas are sterilized between guest visits. To further protect staff and guests from potential exposure, we ask that you stay property for the entirety of your visit.
Our class occupancies are monitored. Our pools and hot tubs are chlorinated and saunas require sign ups. Plexiglass culinary covers are in the Dining Hall. La Cocina Que Canta’s cooking classes will have a limited number of guests.
Ranch health and beauty centers warmly invite guests to enjoy all their favorite spa treatments. Spa therapists wear facial coverings at all times and will also use gloves and a face shield when administering facials. Manicures and pedicures are available. Have peace of mind knowing that we sanitize all spa tools, linens, and surfaces before and after every use.
In many ways, your Ranch retreat is more meaningful now than it has ever been. You can expect us to have the same warmth and familiarity that you’ve known and love. We are committed as ever to providing you with the best experience; your presence inspires us in every way.
- If you have not already, please provide an emergency contact phone number of somebody who is not traveling with you to an Experience Planner.
- Pack 14-days of medication with you, and a list of the names, strengths, and dosages of all medications in case refills are required.
- Ensure that your mobile phone has an international travel plan inclusive of voice and data.
- Please purchase your Mexico tourist visa before traveling (see how)
- Take our Guest Self-Assessment Wellness Questionnaire
- guestmessage@rancholapuerta.com.
- COVID-19 tests are available at The Ranch for an additional fee. We ask guests with symptoms to quarantine in their room until they receive a negative test result. please email your vaccination records to guestmessage@rancholapuerta.com.
Please purchase and print your tourist visa (Forma Migratoria Múltiple, or FMM) and payment receipt prior to arrival. Here is a step by step guide on how to obtain your tourist visa.
Visit https://www.inm.gob.mx/fmme/publico/en/solicitud.html to obtain your visa, and save the payment receipt when it is generated. Your visa will be emailed to you. Please email your visa and payment receipt to guestmessage@rancholapuerta.com before you arrive.
Your wellbeing is our priority, and we will do everything we can to take care of you. We have a nurse at The Ranch, and a doctor available on call. COVID-19 tests are available for a fee, and if you test positive, we will help arrange for medical treatment.
Bus transportation from the San Diego International Airport to the U.S./Tecate border will be provided at set times. We work with Sundance Stage Lines, and its buses follow stringent CDC protocols:
- Drivers and guests are encouraged to wear facial coverings on the bus and on all Ranch vehicles.
- Buses are thoroughly cleaned and sanitized before and after use.
Private transportation to and from the U.S./Tecate border may be arranged through the Orange Cab Company (619) 291-3333, Presidential Limo call (619) 702-7737 or email reservations@preslimo.com).
Once you arrive at the border, a Ranch representative will meet you – see, “What can I expect when I cross the border?” for details.
Learn more about how to get to The Ranch here:
Crossing the border will be as easy as ever. When you meet our staff at the San Diego airport or border, we will ask for your passport and a printed copy of your Mexico tourist visa and payment receipt. We will process the paperwork for you. We will sanitize the exterior of your passport before returning it back to you.
It is possible that you will have your temperature taken at the border. As you cross into Mexico, you may have to place your luggage, one bag at a time, on an X-ray machine. Once in Mexico, we will take your luggage and place it in a Ranch van. Upon arriving to The Ranch, our staff will handle your bags, sanitize them, and bring them to your casita.
We are in communication with the USA–Tecate Border Officials and the Mexican Immigration Authorities for updates on border crossing information. If the border temporarily closes, we will receive advanced notice. At that point, we will work with the authorities so our guests can travel before the closure with little or no impact. The worst-case scenario would be that you are “stuck” in paradise for an extra night or two…on us!
Hours: 8 a.m. – 5 p.m., 7 days a week
(Closed: 12–1 p.m. for lunch, and on UC San Diego holidays)
203 West F St.
San Diego, CA 92101
800-926-8273
Scripps HealthExpress Mission Valley
7565 Mission Valley Road
San Diego, CA 92108
858-264-2943
Walk-In Clinic Hours
Mon – Fri: 8 am – 5 pm
Sat – Sun: 8 am – 5 pm
Holidays: 8 am – 5 pm
Sharp Rees-Stealy Downtown Urgent Care
300 Fir St.
San Diego, CA 92101
619-446-1575
Daily, 8 am to 8 pm
Perlman Clinic Downtown San Diego
555 W C St. Suite 102
San Diego, CA 92101
858-333-4977
Mon – Fri: 8:00am – 5:00pm | Sat – Sun: 8:00am – 4:30pm
Sheraton San Diego Hotel & Marina, 1380 Harbor Island Dr, San Diego, CA 92101, phone: 619-291-2900
Marriott Liberty Station, 2592 Laning Road, San Diego, California 92106, phone: 619-221-1900
Please view our cancellation policy here: