COVID-19 - Rancho La Puerta Learn about our health and safety protocols.

COVID-19 Update

The safety and wellbeing of guests and employees

The safety and wellbeing of guests and employees has always been a top priority. We are pleased to share that, on average, 95% of our weekly guests are vaccinated. Additionally, 97% of our employees are voluntarily vaccinated. As of October 1, 2021, non-vaccinated employees will be required to be tested weekly.

In addition, employees are permitted to come to work only if they are free of symptoms related to COVID-19 and have not been in close contact with anyone showing symptoms in the last 14 days.  Before entering the Ranch property, employee’s temperatures and oxygenation levels are checked to ensure good health. Employees also practice the highest cleanliness and safety standards.

Our COVID-19 policy for guests remains the same. We require all guests to either show proof of their full vaccination record or provide a negative COVID-19 test taken 72 hours prior to arrival.

We invite you to read a comprehensive list of Health and Safety Guidelines on our website.

 

At The Ranch, you can relax and unwind, knowing that we have taken care of all the details.

We have always been committed to health and safety, and recently updated our stringent wellness policies to include the Center for Disease Control’s COVID-19 protocol and the Mexican government’s safety policy. The Ranch has also worked closely with a team of medical professionals to provide guests with an experience that goes above and beyond mandatory health requirements.

Pre-Arrival Testing

  • Guests who are not fully vaccinated are required to provide proof of a negative antigen or PCR COVID-19 test taken within 3-days of arrival. Guests are considered fully vaccinated two weeks after their second dose in a two-dose series, such as the Pfizer or Moderna vaccines, or two weeks after a single-dose vaccine, such as Johnson & Johnson’s Janssen vaccine. (Information taken from the Centers for Disease Control and Prevention website on April 5, 2021.)

Vaccination Requirements

  • Guests who are fully vaccinated are required to provide their vaccination records. Guests are considered fully vaccinated two weeks after their second dose in a two-dose series, such as the Pfizer or Moderna vaccines, or two weeks after a single-dose vaccine, such as Johnson & Johnson’s Janssen vaccine. (Information taken from the Centers for Disease Control and Prevention website on April 5, 2021.)

COVID-Testing

  • COVID-19 tests are available at The Ranch for an additional fee. We ask guests with symptoms to quarantine in their room until they receive a negative test result.

Stay On-Property Request

  • To further protect staff and guests from potential exposure, we ask that guests remain on the Rancho La Puerta property for the entirety of their stay.

DOWNLOAD OUR HEALTH AND SAFETY GUIDELINES

Facial Coverings

Guests must wear facial coverings at all times, except while:

  • hiking
  • exercising
  • swimming
  • eating
  • indoors in casitas
  • outdoors, while maintaining six feet of social distance

Distancing Practices

  • Social distancing is encouraged at all areas of The Ranch and in vehicles, and floor decals help maintain six foot spacing.

Rigorous and frequent cleaning, sanitization, and disinfection are performed throughout the entire Ranch and its vehicles. Ultraviolet lights, nebulizers, and ozone machines are also used in select areas.

Services and Classes

  • We follow all COVID-19 guidelines from the CDC, the Mexican government, and California (USA) for one-on-one services and group activities. Our class occupancies are monitored and activities are socially distanced. Signups are required for select classes.

Housekeeping

  • Notices are placed on the outside of each casita to indicate that it has been thoroughly cleaned, sanitized, and disinfected.

Culinary Safety

  • Plexiglass coverings protect cuisine in the Dining Hall.

Spa

  • Enjoy your favorite spa and beauty treatments. Spa therapists wear facial coverings at all times and will also use gloves and a face shield when necessary. We sanitize all spa tools, linens, and surfaces before and after every use.
  • Spas: jacuzzis (4 at a time). Saunas and infrared require sign up (1 at a time, 20 min max).

Clean Hands and Feet

  • Touch-free handwashing stations.

Wellness Concerns

  • Any guest with wellness concerns can return to their casita and call The Ranch’s nurse for assistance.

Guest COVID-19 Health and Safety Pledge

  • Before arrival, we ask guests to commit to health and safety guidelines to honor the wellbeing of The Ranch and the greater community.

Staff Benefits

  • We care deeply about Ranch employees. Staff exercise increased precautions to protect their wellbeing, the safety of our guests, and the health of the community. Employees are well taken care of and can stay home without repercussions if they do not feel well.

Extensive Training

  • Our staff are extensively trained on COVID-19 safety measures and received certification on health practices through the Mexican Institute of Social Insurance.

Protective Equipment

  • All staff wear masks when they are within six feet of others. When appropriate to their activities, staff also use face shields, and/or gloves (i.e. facialist, housekeepers, dining hall staff).

We are committed to connecting with you about questions regarding Rancho La Puerta’s covid protocols.

At The Ranch, fragrant gardens continue to bloom, scenic trails await guests, and nature gifts us infinite beauty. The community that you have come to call your “home” is still here. From the moment we greet you to the moment you depart, you’ll notice The Ranch has implemented rigorous health precautions.

Staff wears facial coverings and gloves when appropriate, and all vehicles and areas throughout The Ranch are frequently cleaned, sanitized, and disinfected. Guests will wear facial coverings and be socially distanced while in transit to and from the San Diego airport. We have a swift new check-in and check-out process, and casitas are sterilized between guest visits. To further protect staff and guests from potential exposure, we ask that you stay property for the entirety of your visit.

Our class occupancies are monitored and select classes require signups. Our pools and hot tubs are chlorinated and saunas require sign ups. Plexiglass culinary covers are in the Dining Hall. La Cocina Que Canta’s cooking classes will have a limited number of guests.

Ranch health and beauty centers warmly invite guests to enjoy all their favorite spa treatments. Spa therapists wear facial coverings at all times and will also use gloves and a face shield when administering facials. Manicures and pedicures are available. Have peace of mind knowing that we sanitize all spa tools, linens, and surfaces before and after every use.

In many ways, your Ranch retreat is more meaningful now than it has ever been. You can expect us to have the same warmth and familiarity that you’ve known and love. We are committed as ever to giving you the best experience; your presence inspires us in every way.

See what recent guests have to say about their stays.

  • If you have not already, please provide an emergency contact phone number of somebody who is not traveling with you to an Experience Planner.
  • Pack 14-days of medication with you, and a list of the names, strengths, and dosages of all medications in case refills are required.
  • Ensure that your mobile phone has an international travel plan inclusive of voice and data.
  • Please purchase your Mexico tourist visa before traveling (see how)
  • Take our Guest Self-Assessment Wellness Questionnaire
  • Sign our COVID-19 Consent, Release, and Waiver of Liability Form
  • If you will be fully vaccinated by your arrival date, please email your vaccination records to guestmessage@rancholapuerta.com.
  • If you are not fully vaccinated, please take a COVID-19 test within 3-days of arrival. Email a copy of your negative test results to guestmessage@rancholapuerta.com.
  • Canadian residents and citizens who wish to return to Canada must depart through the Tijuana airport.

We now ask that Ranch guests either provide proof of being fully vaccinated against COVID-19 OR show proof of a negative COVID test taken within 3-days of arrival. If you are vaccinated, please send us copy of your vaccine records upon making your Ranch reservation. If you take a test, please email us a copy of your negative result as soon as you receive it. Our email is guestmessage@rancholapuerta.com.

Important notes:

  • Guests are considered fully vaccinated two weeks after their second dose in a two-dose series, such as the Pfizer or Moderna vaccines, or two weeks after a single-dose vaccine, such as Johnson & Johnson’s Janssen vaccine. (Information taken from the Centers for Disease Control and Prevention website on April 5, 2021.)
  • If you are not vaccinated and test positive for COVID-19, we regret that we cannot welcome you to our property until you have quarantined and have a negative test result.

Please purchase and print your tourist visa (Forma Migratoria Múltiple, or FMM) and payment receipt prior to arrival. Here is a step by step guide on how to obtain your tourist visa.

Visit https://www.inm.gob.mx/fmme/publico/en/solicitud.html to obtain your visa, and save the payment receipt when it is generated. Your visa will be emailed to you. Please email your visa and payment receipt to guestmessage@rancholapuerta.com before you arrive.

Your wellbeing is our priority, and we will do everything we can to take care of you. We have a nurse at The Ranch, and a doctor available on call. COVID-19 tests are available for a fee, and if you test positive, we will help arrange for medical treatment.

Bus transportation from the San Diego International Airport to the U.S./Tecate border will be provided at set times. We work with Sundance Stage Lines, and its buses follow stringent CDC protocols:

  • Buses will not be completely full to allow for social distancing.
  • Drivers and guests must wear facial coverings on the bus and on all Ranch vehicles.
  • Buses are thoroughly cleaned and sanitized before and after use.

Private transportation to and from the U.S./Tecate border may be arranged through the Orange Cab Company  (619) 291-3333,  Presidential Limo ( call 619702-7737 or email reservations@preslimo.com).

Once you arrive at the border, a Ranch representative will meet you – see, “What can I expect when I cross the border?” for details.

Learn more about how to get to The Ranch here:

https://rancholapuerta.com/for-guests/getting-to-the-ranch/

U.S. and Mexico border officials continue to allow all U.S. citizens and residents to go to and from Mexico with proper documentation and visas. Our closest border crossing, the Tecate Port of Entry into the U.S.A., is open to both vehicle and pedestrian traffic.

The border hours at the Tecate port of entry have changed to be open from Monday – Friday, 6 am to 2pm, and Saturday – Sunday, 8 am to 4 pm.

We still offer transportation services from the San Diego International Airport and the Tecate border crossing to The Ranch and recommend you walk across the border. Our reservations department is happy to assist you with your journey.

Crossing the border will be as easy as ever. When you meet our staff at the San Diego airport or border, we will ask for your passport and a printed copy of your Mexico tourist visa and payment receipt. We will process the paperwork for you. We will sanitize the exterior of your passport before returning it back to you.

It is possible that you will have your temperature taken at the border. As you cross into Mexico, you may have to place your luggage, one bag at a time, on an X-ray machine. Once in Mexico, we will take your luggage and place it in a Ranch van. Upon arriving to The Ranch, our staff will handle your bags, sanitize them, and bring them to your casita.

Driving or Walking Across the Border

Although proof of a negative COVID-19 test is not required for people who walk across the Mexico-U.S. border in either direction, it is required to arrive at Rancho La Puerta.

Flying from Mexico to the U.S.

Proof of a negative COVID-19 test is not required to fly into Mexico. If you plan to fly from Mexico to the United States, you will need to have a COVID-19 test no more than three days before you travel and show your negative result to the airline. Alternatively, you can show the airline documentation of a recent COVID-19 recovery. Visit the CDC website for more details. Arrangements for testing can be made while on property.

We are in constant communication with the USA–Tecate Border Officials and the Mexican Immigration Authorities for updates on border crossing information. If the border temporarily closes, we will receive advanced notice. At that point, we will work with the authorities so our guests can travel before the closure with little or no impact. The worst-case scenario would be that you are “stuck” in paradise for an extra night or two…on us!

UCSD Health Express Care

Hours: 8 a.m. – 5 p.m., 7 days a week
(Closed: 12–1 p.m. for lunch, and on UC San Diego holidays)

203 West F St.
San Diego, CA 92101

800-926-8273

Scripps HealthExpress Mission Valley

7565 Mission Valley Road
San Diego, CA 92108

858-264-2943

Walk-In Clinic Hours
Mon – Fri: 8 am – 5 pm
Sat – Sun: 8 am – 5 pm
Holidays: 8 am – 5 pm

Sharp Rees-Stealy Downtown Urgent Care

300 Fir St.
San Diego, CA 92101

619-446-1575

Daily, 8 am to 8 pm

Perlman Clinic Downtown San Diego

555 W C St. Suite 102
San Diego, CA 92101

858-333-4977

Mon – Fri: 8:00am – 5:00pm | Sat – Sun: 8:00am – 4:30pm

Sheraton San Diego Hotel & Marina, 1380 Harbor Island Dr, San Diego, CA 92101, phone: 619-291-2900

Marriott Liberty Station, 2592 Laning Road, San Diego, California 92106, phone: 619-221-1900

Please view our cancellation policy here:

Cancellation Policy

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