At The Ranch, you can relax and unwind, knowing that we have taken care of all the details.
We have always been committed to health and safety, and recently updated our stringent wellness policies to include the Center for Disease Control’s COVID-19 protocol and the Mexican government’s safety policy. The Ranch has also worked closely with a team of medical professionals to provide guests with an experience that goes above and beyond mandatory health requirements.
- All guests must provide proof of a negative antigen COVID-19 test taken within 48-hours of arrival.
COVID-Testing
- COVID-19 tests are available at The Ranch for an additional fee. We ask guests with symptoms to quarantine in their room until they receive a negative test result.
Stay On-Property Request
- To further protect staff and guests from potential exposure, we ask that guests remain on the Rancho La Puerta property for the entirety of their stay.
DOWNLOAD OUR HEALTH AND SAFETY GUIDELINES
Facial Coverings
- Mask wearing is encouraged, especially in enclosed areas where social distancing is difficult to achieve.
Distancing Practices
- Social distancing is encouraged at all areas of The Ranch and in vehicles.
Rigorous and frequent cleaning, sanitization, and disinfection are performed throughout the entire Ranch and its vehicles. Ultraviolet lights, nebulizers, and ozone machines are also used in select areas.
Services and Classes
- We follow all COVID-19 guidelines from the CDC, the Mexican government, and California (USA) for one-on-one services and group activities. Our class occupancies are monitored and activities are socially distanced. Signups are required for select classes.
Housekeeping
- Notices are placed on the outside of each casita to indicate that it has been thoroughly cleaned, sanitized, and disinfected.
Culinary Safety
- Plexiglass coverings protect cuisine in the Dining Hall.
Spa
- Enjoy your favorite spa and beauty treatments. Spa therapists wear facial coverings at all times and will also use gloves and a face shield when necessary. We sanitize all spa tools, linens, and surfaces before and after every use.
- Spas: jacuzzis (4 at a time). Saunas and infrared require sign up (1 at a time, 20 min max).
Clean Hands and Feet
- Touch-free handwashing stations.
Wellness Concerns
- Any guest with wellness concerns can return to their casita and call The Ranch’s nurse for assistance.
Guest COVID-19 Health and Safety Pledge
- Before arrival, we ask guests to commit to health and safety guidelines to honor the wellbeing of The Ranch and the greater community.
Staff Benefits
- We care deeply about Ranch employees. Staff exercise increased precautions to protect their wellbeing, the safety of our guests, and the health of the community. Employees are well taken care of and can stay home without repercussions if they do not feel well.
Extensive Training
- Our staff are extensively trained on COVID-19 safety measures and received certification on health practices through the Mexican Institute of Social Insurance.
Protective Equipment
- All staff are encouraged to wear masks whenever social distancing is not possible.
- SPA´s: Must wear mask when performing spa treatments.
- Dining hall and Kitchen: Must wear mask when preparing and serving meals.
We are committed to connecting with you about questions regarding Rancho La Puerta’s covid protocols.
Staff wears facial coverings and gloves when appropriate, and all vehicles and areas throughout The Ranch are frequently cleaned, sanitized, and disinfected. Guests will wear facial coverings and be socially distanced while in transit to and from the San Diego airport. We have a swift new check-in and check-out process, and casitas are sterilized between guest visits. To further protect staff and guests from potential exposure, we ask that you stay property for the entirety of your visit.
Our class occupancies are monitored and select classes require signups. Our pools and hot tubs are chlorinated and saunas require sign ups. Plexiglass culinary covers are in the Dining Hall. La Cocina Que Canta’s cooking classes will have a limited number of guests.
Ranch health and beauty centers warmly invite guests to enjoy all their favorite spa treatments. Spa therapists wear facial coverings at all times and will also use gloves and a face shield when administering facials. Manicures and pedicures are available. Have peace of mind knowing that we sanitize all spa tools, linens, and surfaces before and after every use.
In many ways, your Ranch retreat is more meaningful now than it has ever been. You can expect us to have the same warmth and familiarity that you’ve known and love. We are committed as ever to giving you the best experience; your presence inspires us in every way.
See what recent guests have to say about their stays.
- If you have not already, please provide an emergency contact phone number of somebody who is not traveling with you to an Experience Planner.
- Pack 14-days of medication with you, and a list of the names, strengths, and dosages of all medications in case refills are required.
- Ensure that your mobile phone has an international travel plan inclusive of voice and data.
- Please purchase your Mexico tourist visa before traveling (see how)
- Take our Guest Self-Assessment Wellness Questionnaire
- All guests must provide proof of a negative antigen COVID-19 test taken within 48-hours of arrival.
- guestmessage@rancholapuerta.com.
- COVID-19 tests are available at The Ranch for an additional fee. We ask guests with symptoms to quarantine in their room until they receive a negative test result. please email your vaccination records to guestmessage@rancholapuerta.com.
- All guests must provide proof of a negative antigen COVID-19 test taken within 48-hoursof arrival.
Please email us a copy of your negative result and vaccine record (if applicable) before you travel. Our email is guestmessage@rancholapuerta.com.
Your wellbeing is our priority, and we will do everything we can to take care of you. We have a nurse at The Ranch, and a doctor available on call. COVID-19 tests are available for a fee, and if you test positive, we will help arrange for medical treatment.
Bus transportation from the San Diego International Airport to the U.S./Tecate border will be provided at set times. We work with Sundance Stage Lines, and its buses follow stringent CDC protocols:
- Buses will not be completely full to allow for social distancing.
- Drivers and guests must wear facial coverings on the bus and on all Ranch vehicles.
- Buses are thoroughly cleaned and sanitized before and after use.
Private transportation to and from the U.S./Tecate border may be arranged through the Orange Cab Company (619) 291-3333, Presidential Limo call (619) 702-7737 or email reservations@preslimo.com).
Once you arrive at the border, a Ranch representative will meet you – see, “What can I expect when I cross the border?” for details.
Learn more about how to get to The Ranch here:
https://rancholapuerta.com/for-guests/getting-to-the-ranch/
U.S. and Mexico border officials allow all U.S. citizens and residents to go to and from Mexico with proper documentation and visas. Fully vaccinated Canadians can travel to Mexico as well as the U.S. Our closest border crossing, the Tecate Port of Entry into the U.S.A., is open to both vehicle and pedestrian traffic.
The border hours at the Tecate port of entry have changed to be open daily from 6 am to 10pm.
We provide transportation services to and from the San Diego International Airport on Saturdays. Additional shuttle service is provided daily to The Ranch from the Tecate border crossing. Our reservations department is happy to assist you with your journey.
Crossing the border will be as easy as ever. When you meet our staff at the San Diego airport or border, we will ask for your passport and a printed copy of your Mexico tourist visa and payment receipt. We will process the paperwork for you. We will sanitize the exterior of your passport before returning it back to you.
It is possible that you will have your temperature taken at the border. As you cross into Mexico, you may have to place your luggage, one bag at a time, on an X-ray machine. Once in Mexico, we will take your luggage and place it in a Ranch van. Upon arriving to The Ranch, our staff will handle your bags, sanitize them, and bring them to your casita.
Driving or Walking Across the Border
Although proof of a negative COVID-19 test is not required for people who walk across the Mexico-U.S. border in either direction, it is required to arrive at Rancho La Puerta.
Flying from Mexico to the U.S.
If you plan to travel internationally, you will need to get a COVID-19 viral test (regardless of vaccination status or citizenship) no more than 1 day before you travel by air into the United States. You must show your negative result to the airline before you board your flight. Visit the CDC website for more details. Arrangements for testing can be made while on property.
We are in constant communication with the USA–Tecate Border Officials and the Mexican Immigration Authorities for updates on border crossing information. If the border temporarily closes, we will receive advanced notice. At that point, we will work with the authorities so our guests can travel before the closure with little or no impact. The worst-case scenario would be that you are “stuck” in paradise for an extra night or two…on us!
