COVID-19 - Rancho La Puerta
Rancho La Puerta is temporarily closed. Learn more

COVID-19 Update

The safety and wellbeing of guests and employees

An Important Update from The Ranch, May 5, 2020

 

Dear friends and family of Rancho La Puerta,

While we continue our voluntary closure of Rancho La Puerta, and despite the buzz of activity as we prepare for an eventual reopening, I sit here inspired and humbled by the quiet natural beauty this place nurtures and so eagerly shares with our guests. The barrage of news and media reports often leave me feeling unsettled, but after I walk the breathtaking grounds and appreciate the 4000 acres surrounding me, my mind is calm, my spirit is centered, and my body reinvigorated. I return in awe of the spectacular work of Mother Nature. No matter the status of COVID 19 raging through the world, she continues to prevail, provide, protect and flourish here at The Ranch. 

I am eager for your return so you too can experience the majesty of this in full bloom. Everywhere I turn, the gardens are teaming with life, the mountain side is painted with vivid color of spring wildflowers, even the stream by Arboles -normally dry from recent drought – is flowing tranquilly. The trellises near the Sol pool are hanging heavily with purple bunches of Wisteria. The grape vines are just starting to show their green leaves and the birds have filled the air with their symphony of songs.

We hope during these times, you have had the chance to tap into the tenets of Rancho La Puerta—farm-fresh food, nature, conversation, mindfulness and movement. Let us remember to take deep breaths and embrace the simple grace of slowing down. As an important member of our family, we want to remind you that self-care is as vital as ever.

On our end we continue to take care of our immediate family of staff and community. There is a bounty of fresh vegetables made available on a weekly basis for our Tecate staff to enjoy.  Take a look at the video to see the harvest in action. Herve Blondel, our General Manager, his dog Euro and core staff of security and grounds keepers are patrolling the property to ensure it is protected and well-preserved.  Our motto of Siempre Mejor is being put to good use as our team of managers use this time to undergo added leadership training. Our housing project for the families who lost their homes in the Tecate fire is also underway.  We’ve built and delivered 25 homes so far! We have been very happy to see many of you tuning in and responding to our #SavorThe Ranch communications and live Zoom events.  We strive to bring The Ranch to you in meaningful and thoughtful ways.  When, if not now is the purpose of wellness so crucial to our existence.

And finally, we are looking forward to The Ranch’s reopen. Like you, we are closely monitoring the medical and governmental standards of social distancing and sanitization measures. We will most certainly have new practices in place while ensuring that your next experience with us is better than ever. I look forward to sharing those details with you in my next update.

You’re truly part of our family. As the world re-awakens know there is always a place here for you, in our home and in our hearts.

Yours in health,

Roberto Arjona
Chief Executive Officer
Rancho La Puerta Group

We are committed to connecting with you about questions regarding Rancho La Puerta’s temporary closure.

The Ranch is temporarily closed  until we receive guidance of safe travel from our governments. We are monitoring the coronavirus situation closely and plan to update our guests immediately if this changes.

There have been no reported cases of COVID-19 at The Ranch. We believe that temporarily closing the property is the safest decision for our guests, the staff, The Ranch and the global community as we continue to mitigate the spread of COVID-19.

We will be in contact with you to help reschedule your next Ranch visit as quickly as possible. The sooner your reservation, the sooner we will connect regarding your upcoming stay.

For all guests on the books during this closure. Rest assured, we will be in contact with you to help reschedule your next Ranch visit as quickly as possible. The sooner your reservation, the sooner we will connect regarding your upcoming stay.

Flexible Date Change and Cancellation Policy
April 18 through June 2020

Flexible Cancellation Policy:

  • More than 30 days’ notice: $500 deposit held on account for one year towards a future visit.
  • 29 to 15 days’ notice: $250 cancel fee per person, per week. Balance Refunded.
  • 14 Days or less: $500 cancel fee, per person. Balance held on account for one year towards a future visit.
  • Day of arrival: 50% of payment will be forfeited; The remaining 50% will be held on account for one year towards a future visit.

Flexible Date Change Policy (Within Same Calendar Year):

  • More than 30 days’ notice: No date change fee.
  • 29 to 15 days’ notice: No date change fee.
  • 14 Days or less: No date change fee.

Flexible Date Change Policy (Not Within Same Calendar Year):

  • More than 30 days’ notice: No date change fee.
  • 29 to 15 days’ notice: $250 date change fee; Balance held on account for one year towards a future visit.
  • 14 Days or less: $250 date change fee; Balance held on account for one year towards a future visit.

See Our 2020 Standard Policy for Date Changes.

  • If you show symptoms of an illness, please consult your physician before your trip.
  • If you have not already, please provide an emergency contact phone number of somebody who is not travelling with you to an Experience Planner.
  • Pack 14 days of medication with you, along with a list of the names, strengths, and dosages of all medications in case refills are required.
  • Ensure that your mobile phone has an international travel plan inclusive of voice and data.

Yes, some Ranch staff will stay on site. We will continue to care for and monitor the property.