COVID-19 - Rancho La Puerta
Rancho La Puerta is temporarily closed. Learn more

COVID-19 Update

The safety and wellbeing of guests and employees

An Important Update from The Ranch

 

Dear Friends and Family of The Ranch,

Since my last update many places around the world have reopened, and some of you might have ventured out. With some trepidation, I too stepped into a socially distanced outdoor restaurant for a meal with my family after being on lockdown for three months. Wellness properties such as ours are cautiously beckoning guests back, so it is only natural for you to wonder when Rancho La Puerta will do the same.

At The Ranch we are approaching our reopening with four key milestones in mind:

  1. The reopening of California.
  2. The reopening of the Tecate – San Diego border to non-essential travel. The border is currently closed to non-essential travel until late July.
  3. Accurate and up-to-date reporting of the COVID-19 numbers in Mexico.
  4. The continued low rate of cases and deaths in Tecate and Ensenada – this has been a great silver lining through this all.

As you can see, we have your health and safety in mind, and are keeping a vigilant eye on all markers before we welcome you back.

Meanwhile, The Ranch has put additional cleaning, disinfecting, and sanitization protocols in place, which are listed on our website. Some of you may have received a survey eliciting your feedback about these protocols. I am amazed and grateful for the number of thoughtful responses we received.

This month marks The Ranch’s 80th anniversary. In response, we had wonderful experiences, classes and treatments in place for the year. While that has come to a temporary halt, we still plan to bring Ranch activities your way. We are giving away a trip for $80 to one lucky winner, so make sure to enter our sweepstakes by June 24th. Tune into an 80th anniversary workout with Barry and the fitness staff via Zoom. Barry, Deborah, and our guest presenters will hold important conversations around the profound topic of racial injustice on Zoom as well. We are also launching our first Inner Fitness Online Program. During these tough times, keeping our minds strong, clear and present is as vital as ever, and who better guide you than the expert presenters you have come to know and respect?

There is so much more news that I am eager to share with you here and now, but I must be patient, as the wait is worth the surprise.

In closing, I am reminded of an ancient Chinese proverb that says, “A journey of a 1,000 miles begins with one step.” Whether you are taking your first steps into a grocery store, a restaurant, the beach or office, I wish you peace of mind and the best in health. And when the time is right, I look forward to hearing your footsteps back through our doors.

Yours in health,

Roberto Arjona
Chief Executive Officer
Rancho La Puerta Group

Rancho La Puerta is committed to your health and safety.

We are vigilant about health and safety at Rancho La Puerta. We have implemented all of the Center for Disease Control’s COVID-19 protocol, the Mexican government’s guidelines, and have consulted with a team of medical professionals to provide guests with an experience that goes above and beyond mandatory health requirements. Some of our efforts include:

  • We care deeply about Ranch employees. Staff have been asked to exercise increased precautions to protect their wellbeing, the safety of our guests, and the health of the community. Our staff are well taken care of and are provided with complimentary doctor visits. Employees can stay home without any repercussions if they do not feel well.
  • Social distancing is encouraged at all areas of The Ranch and in vehicles.
  • Floor decals have been added to help guests maintain six foot spacing.
  • Rigorous and frequent cleaning, sanitization, and disinfection will be performed throughout the entire Ranch
  • Vans and busses are thoroughly cleaned, sanitized, and disinfected after each use
  • Special seal on casitas to indicate that the room has been thoroughly cleaned, sanitized, and disinfected before guest use
  • Ultraviolet lights, nebulizers, and ozone machines will be used in select areas of The Ranch and Ranch vehicles
  • El Mercado and other Ranch locations have revised hours to allow time for extensive cleaning
  • Ranch staff are required to wear facial coverings, and fitness instructors will be wearing facial coverings when appropriate to do so
  • Plexiglass coverings added around the property to protect staff
  • Face shields and gloves will be worn if necessary
  • Guest COVID-19 Health and Safety Pledge
    • Before guests arrive, we ask them to commit to health and safety guidelines to honor the wellbeing of The Ranch and the greater community.
  • Guest Temperature Checks
    • Our staff will administer temperature checks on all guests at the San Diego airport or border. For the safety and wellbeing of the staff and other guests, if you have a fever of 99.5° or higher, we regret that we cannot welcome you to our property. In the rare event that you have a fever, The Ranch will do its best to help you.
  • Facial Coverings
    • We ask guests to wear facial coverings when within six feet of anyone who is not sharing their casita. Guests do not need to wear facial coverings while exercising, hiking or eating. Indoor spaces will have doors and windows open as much as possible.
    • It is mandatory to wear a facial covering while in transit to and from the airport.
  • Smaller Classes
    • Expect small classes and more outdoor activities with staggered times. Classes will require sign up and will be socially distanced. Extra classes will be added if necessary.
  • Additional Safety Features
    • New touch free hand washing stations outside gyms
    • Shoe disinfecting mats outside gyms
    • All fitness props and equipment will be sanitized after every use
    • Chlorinated pools and hot tubs
    • Required signups for steam rooms, saunas, and infrared sauna
    • New spa protocols such as socially distanced lockers and optional clothed treatments such as shiatsu
  • Dining Hall and Kitchen staff have been extensively trained with regard to current health and safety recommendations
  • Rigorous food safety standards
  • Plexiglass culinary covers added in Dining Hall; all food will be pre-plated
  • Increased mealtime serving hours to allow for social distancing
  • Fewer people will be in each van and bus to allow for social distancing. It is mandatory to wear a facial covering while in transit to and from the airport.

We are committed to connecting with you about questions regarding Rancho La Puerta’s temporary closure.

The Ranch is temporarily closed  until we receive guidance of safe travel from our governments. We are monitoring the coronavirus situation closely and plan to update our guests immediately if this changes.

We will be in contact with you to help reschedule your next Ranch visit as quickly as possible. The sooner your reservation, the sooner we will connect regarding your upcoming stay.

Please view our cancellation policy here:

Cancellation Policy

At The Ranch, fragrant gardens continue to bloom, scenic trails await guests, and nature gifts us with infinite beauty. The community that you have come to call your “home” is still here. From the moment we greet you to the moment you depart, you’ll notice The Ranch has implemented rigorous health precautions.

Staff wear facial coverings and gloves when appropriate, and all vehicles and areas throughout The Ranch are frequently cleaned, sanitized, and disinfected. Guests will wear facial coverings and be socially distanced while in transit to and from the San Diego airport. You’ll have your temperature taken before entering the property. Our check-in and checkout process has been expedited, and casitas have special seals to indicate that they were sterilized between guest visits.

You’ll participate in smaller classes and more outdoor activities. Pools and hot tubs are chlorinated, and Health Centers require facility signups. Meal hours are increased to allow for fewer people at each table. Plexiglass culinary covers are in the Dining Hall, and all food is pre-plated. La Cocina Que Canta’s cooking classes will have a limited number of guests.

In many ways, your Ranch retreat is more meaningful now that it has ever been. You can expect us to have the same warmth and familiarity that you’ve known and love. We are committed as ever to giving you the best experience; your presence inspires us in every way.

  • If you show symptoms of an illness, please consult your physician before your trip.
  • If you have not already, please provide an emergency contact phone number of somebody who is not travelling with you to an Experience Planner.
  • Pack 14 days of medication with you, along with a list of the names, strengths, and dosages of all medications in case refills are required.
  • Ensure that your mobile phone has an international travel plan inclusive of voice and data.

Your wellbeing is our priority, and we will do everything we can to take care of you. We have a nurse at The Ranch, and a doctor available on call. COVID-19 tests are available for a fee, and if you test positive, we will help arrange for you to go to the USA for treatment.

Crossing the border will be as easy as ever. When you meet our staff at the San Diego airport or border, we will ask for your passport and a printed copy of your Mexico tourist visa and payment receipt. We will process the paperwork for you. We will sanitize the exterior of your passport before returning it back to you.

It is possible that you will have your temperature taken at the border. As you cross into Mexico, you may have to place your luggage, one bag at a time, on an X-ray machine. Once in Mexico, we will take your luggage and place it in a Ranch van. Upon arriving to The Ranch, our staff will handle your bags, sanitize them, and bring them to your casita.

We are in constant communication with the USA–Tecate Border Officials and the Mexican Immigration Authorities for updates on border crossing information. If the border does temporarily close, we will receive advanced notice. At that point we will work with the authorities so our guests can travel before the closure with little or no impact. The worst-case scenario would be that you are “stuck” in paradise for an extra night or two…on us!

Our staff will perform temperature checks on all guests at the San Diego airport or border. For the safety and wellbeing of the staff and other guests, if you have a fever of 99.5° or higher, we regret that we cannot welcome you to our property. In the rare event that you have a fever, The Ranch will do its best to help you.

UCSD Health Express Care

Hours: 8 a.m. – 5 p.m., 7 days a week
(Closed: 12–1 p.m. for lunch, and on UC San Diego holidays)

203 West F St.
San Diego, CA 92101

800-926-8273

Scripps HealthExpress Mission Valley

7565 Mission Valley Road
San Diego, CA 92108

858-264-2943

Walk-In Clinic Hours
Mon – Fri: 8 am – 5 pm
Sat – Sun: 8 am – 5 pm
Holidays: 8 am – 5 pm

Sharp Rees-Stealy Downtown Urgent Care

300 Fir St.
San Diego, CA 92101

619-446-1575

Daily, 8 am to 8 pm

Perlman Clinic Downtown San Diego

555 W C St. Suite 102
San Diego, CA 92101

858-333-4977

Mon – Fri: 8:00am – 5:00pm | Sat – Sun: 8:00am – 4:30pm

Sheraton San Diego Hotel & Marina, 1380 Harbor Island Dr, San Diego, CA 92101, phone: 619-291-2900

Marriott Liberty Station, 2592 Laning Road, San Diego, California 92106, phone: 619-221-1900

Transportation to and from The Ranch may be arranged through the Orange Cab Company. Call them at 619-291-3333 and learn more here:

Getting To The Ranch