COVID-19 - Rancho La Puerta

COVID-19 Measures

The safety and wellbeing of guests and employees

At The Ranch, you can relax and unwind, knowing that we have taken care of all the details. We have always been committed to health and safety and have worked closely with a team of medical professionals to ensure we are following current recommendations.

 

DOWNLOAD OUR HEALTH AND SAFETY GUIDELINES

The safety and wellbeing of guests and employees is always Rancho La Puerta’s top priority. In the majority of cases we have seen, the onset of symptoms is 3 to 5 days after travel. This reiterates the importance of wearing your mask on the day of travel. Keep in mind that airports have travelers from all over the world and the chances of picking up a virus is increased.

Our expectation for guests:

  • All guests are advised to self-assess prior to travel and to take a COVID test no more than 24-hours prior to arrival.
  • Mask wearing is strongly advised, especially in enclosed areas where social distancing is difficult to achieve such as during your flight, at the airport and riding in shuttles.
  • Upon arrival, all guests will sign a COVID-19 Consent Release and Waiver of Liability Form. If you have symptoms, please be prepared to present a negative covid test and wear a mask.
  • If you develop symptoms while at The Ranch, contact our First-Aid department for assistance.

Stay On-Property Request

  • To further protect staff and guests from potential exposure, we ask that guests remain on the Rancho La Puerta property for the entirety of their stay.

Rigorous and frequent cleaning, sanitization, and disinfection are performed throughout the entire Ranch. Ultraviolet lights, nebulizers, and ozone machines are also used in select areas.

Facial Coverings

  • Mask wearing is strongly advised on property especially in enclosed areas where social distancing is difficult to achieve.

Distancing Practices

  • Social distancing is encouraged at all areas of The Ranch.

Spa

  • Spa therapists wear facial coverings at all times and will also use gloves and a face shield when necessary.
  • All spa tools, linens, and surfaces are sanitized before and after every use.

Culinary Safety

  • Dining hall and kitchen staff are required to wear masks when preparing and serving meals.

Housekeeping

  • All rooms are thoroughly cleaned, sanitized, and disinfected before each guest’s check-in.

Our staff are trained on COVID-19 safety measures and received certification on best health practices.  Staff exercise increased precautions to protect their wellbeing, the safety of our guests, and the health of the community.

Our expectations for staff

  • Mask usage is required when performing spa services, serving and preparing meals and driving the shuttles.
  • All staff are strongly advised to wear masks whenever social distancing is not possible.
  • Any staff showing symptoms will be tested for Covid and are required to wear a mask.

We are committed to connecting with you about questions regarding Rancho La Puerta’s covid protocols.

In many ways, your Ranch retreat is more meaningful now than it has ever been. You can expect us to have the same warmth and familiarity that you’ve known and love and we are as committed as ever to providing you with the best experience; your presence inspires us in every way.

The Ranch is frequently cleaned, sanitized, and disinfected and guests are strongly advised to wear facial coverings whenever social distancing is not possible, such as while being transported. Ranch health and beauty centers warmly invite guests to enjoy all their favorite spa treatments. Spa therapists wear facial coverings and use gloves.  Have peace of mind knowing that we sanitize all spa tools, linens, and surfaces before and after every use.

  • If you have not already, please provide an emergency contact phone number of somebody who is not traveling with you to an Experience Planner.
  • Pack 14-days of medication in original bottles with labels and a list of the names, strengths, and dosages of all medications in case refills are required.
  • Ensure that your mobile phone has an international travel plan inclusive of voice and data.
  • Please obtain your Mexico tourist permit before traveling.
  • All guests are advised to self-assess prior to travel and to take a COVID test no more than 24-hours prior to arrival.

Please obtain and print your tourist permit (Forma Migratoria Múltiple, or FMM) and payment receipt prior to arrival.

Visit https://www.inm.gob.mx/fmme/publico/en/solicitud.html to obtain your visa, and save the payment receipt when it is generated. Your visa will be emailed to you.

We have a First-Aid department at The Ranch, and a doctor available on call. If you develop symptoms we can arrange for a rapid test.

Bus transportation from the San Diego International Airport to the U.S./Tecate border will be provided at set times. We work with Sundance Stage Lines, and its buses follow stringent CDC protocols:

Private transportation to and from the U.S./Tecate border may be arranged through the Orange Cab Company (619) 291-3333 or Presidential Limo call (619) 370-3376.

Once you arrive at the border, a Ranch representative will meet you – see, “What can I expect when I cross the border?” for details.

Learn more about how to get to The Ranch here:

https://rancholapuerta.com/for-guests/getting-to-the-ranch/

Crossing the border will be as easy as ever. When you meet our staff at the San Diego airport or border, we will ask for your passport and a printed copy of your Mexico tourist permit and payment receipt. We will process the paperwork for you.

Please be prepared to handle your luggage until arriving to the Mexico side of the border. Please allow for an occasional 30-45 wait to cross as tourist permits are processed. You will then have to place your luggage, one bag at a time, on an X-ray machine. Once in Mexico, we will take your luggage and place it in a Ranch van. Upon arriving to The Ranch, our staff will handle your bags while you await your room.

Sheraton San Diego Hotel & Marina, 1380 Harbor Island Dr, San Diego, CA 92101, phone: 619-291-2900

Marriott Liberty Station, 2592 Laning Road, San Diego, California 92106, phone: 619-221-1900

Please view our cancellation policy here:

Cancellation Policy

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